物流被任为是公司总体服务质量和市场竞争力水平的重要因素。为提高一间公司或一个供应链的后勤物流的效果和效率,物流经理要得到关于物流活动和费用的准确及时信息,这包括怎样最好地将这些费用在不同客户,产品,服务,供应商,和其他重要费用分项间做分配。传统的管理财会技巧往往只能给物流经理提供有限的信息。行动成本法给管理会计提供了一种不同方式,给管理人员提供更准确的成本信息和对耗费组织资源的活动的新见地。 This research studied the experiences of eleven organizations in applying ABC techniques within their operations. Specifically, the objectives of this study were to discover motivations for ABC use with logistics, to discover characteristics of ABC systems used in logistics, to explore capabilities and deficiencies of ABC systems used in logistics, and to discover the impact of ABC use within logistics in terms of logistics decision making and attitudes of logistics practitioners. A case study methodology was followed was followed using structured interviews of selected personnel within each organization and performing content analysis on the resulting, transcribed data. The study found that the primary motivation of firms in implementing ABC within logistics was to gain a better understanding of their product and/or service costs due to difficulty in costing their logistics. The complexity of firms’ ABC models was generally found to be unrelated to a number of other factors, including the degree of price sensitivity in the marketplace and the number of different decisions supported by the ABC system. Most models were limited in scope, all models fully allocated costs to the cost objects of interest, and none of the models incorporated capacity measures. Despite the fact that most firms reported that their ABC systems were providing improved information for decision making and were worth the investment, firms were divided on whether the ABC data had resulted in improvements to their competitive positions in their markets.