PickHotel receptionist is one of the first service, is the first to affect guest service department, and also the most direct customer information collection. The efficiency of the hotel and creating profits, basically be the start from here. In recent years, regard customer as the center, providing customers with personalized service, make customer satisfied consumer experience, thus cultivating their loyal customers, it has become the core of modern hotel management concept. Therefore, the hotel reception should not only establish the customer files, more detail to use modern technology to organize, analysis, information gathering points before Taiwan for sharing platform of electronic, in order to give full play to its function, and support the daily management and various hotel : receptionist customer records customer information collected by the customer information management and innovation