1-以顾客为关注焦点 Customer-centered focus 2-领导作用 leadership 3-全员参与 Involvement of people 4- 过程方法 Process Approach 5-管理的系统方法 Systematic Approach to Management 6-持续改进 Continual Improvement 7-基于事实的决策方法 Factual Approach to decision making 8-与供方互利的关系 Mutual beneficial Suppliers relationship