我自己做的结果:Grunow, M, Günther, H & Yang, G 2004, ‘Development ofa decision support model for scheduling clinical studies and assigning medicalpersonnel’, Health Care Manage Sci, 7, 4, 305– Hartel, EJ 2004, ‘Towards a Multicultural World:Identifying Work Systems, Practices and Employee Attitudes that EmbraceDiversity’, Journal of Australian management,29, 2, 189- Kotler, P &ArmstrongG 2007,Principlesof Marketing, TsinghuaUniversity, B McDougall, TL & PlaatPV 1998, ‘Designing the service guarantee: unconditional or specific?’, The Journal of Service Marketing, 12,4, 278- Peppers, D& Martha R 1993, TheOne to One Future: Building Relationships One Customer at a TDoubleday, New Y Robert,WP, Jarvis,CB, Bechkoff, JR & Kardes,FR 2009, ‘The Role of Customer Gratitude in Relationship Marketing’, Journal of Marketing, 73, 5, 1- Robert,WP, Lisa,KS & Jan-Benedict, EM 2007, ‘CustomerLoyalty to Whom? Managing the Benefits and Risks of Salesperson-Owned Loyalty’, Journal of Marketing Research, 44, 2, 185- Tektas, A & GunayG 2005, ‘Asset and liability management in financial crisis’, The Journal Of Risk Finance, V 6,N2, 135-