内容摘要 在现如今商业经济高速运转的时代，酒店慢慢成为社会所不可获缺的一项商业。不论是提供休闲娱乐供人们放松身心的度假村类型的酒店亦或者是提供简便快捷的商业型酒店，都有着很大的发展空间。而一个职业化的管理层对一个酒店在现代社会市场竞争中是否建立持久的 竞争优势，取得持续生存发展能力具有重要意义。并且在新的发展机遇下，作为一名酒店职业经理人对自身在面对全球化的挑战时也应对自己进行适当的角色定位。而做一名好的管理者就要丛自身，员工，客人等三方面出发，学会用心与他们进行有效的沟通，从而不断的提高自己。关键词 酒店管理者 用心沟通 Abstract And in today's era of high speed commercial economy, the hotel slowly become one of the indispensable Whether to provide entertainment for people to resort to relax or the type of hotel also offers simple and efficient business hotels, all have great development And a professional management of a hotel in the modern competitive market is to establish sustainable competitive advantage, ability to achieve sustainable survival and development of great And in new development opportunities, the professional manager as a hotel of its own in the face of the challenges of globalization, also responsible for their proper The manager must make a good bundle itself, employees, customers and other three-pronged approach, dedication and they learn to communicate effectively, so as to continuously improve Keywords hotel managers to communicate intentions
十架方舟
